Returns & Refund Policy

1. Eligibility for Returns

Returns may be accepted if the products are unused, unwashed, and in original condition, including original packaging and labels. Items showing signs of wear, damage, or alteration may not be eligible for return.

2. Return Request

Customers are required to submit a return request before sending any items back. Unauthorized returns may not be accepted.

3. Non-Returnable Items

Certain items may be non-returnable due to hygiene, customization, or special order requirements. This may include customized products or items clearly marked as non-returnable.

4. Return Shipping

Return shipping costs are the responsibility of the buyer unless the return is due to a product quality issue or an error in fulfillment.

5. Inspection and Approval

Returned items will be inspected upon receipt. Refunds or exchanges will be processed only after the returned products pass inspection.

6. Refund Method

Approved refunds will be issued using the original payment method or an alternative method as agreed. Refund processing time may vary depending on the payment provider.

7. Exchanges

Exchanges may be offered subject to product availability. Any price difference and additional shipping costs may apply.

8. Damaged or Incorrect Items

If an item is received damaged or incorrect, customers should provide clear evidence such as photos or descriptions to support the claim. We will assist in resolving the issue accordingly.

9. Bulk and Wholesale Orders

Returns and refunds for bulk, wholesale, or customized orders are subject to separate agreements and may differ from standard retail policies.

10. Policy Interpretation

Huaihua Hongzhi Cross-Border E-Commerce Co., Ltd. reserves the right to interpret and apply this Returns & Refund Policy in accordance with applicable laws and business practices.